Managing Organisational Knowledge Assets at Public Education and Research Institutions: a Process-oriented Approach
نویسندگان
چکیده
This paper argues the case for a pragmatic process-oriented approach for the implementation of IT-supported knowledge management systems in public education and research institutions (PERI). The introduced procedure model helps to identify weak points in internal processes and the corresponding need for action. This analysis can be used as the basis for specifying a reasonable mix of organisational arrangements and the appropriate technical functionalities of the planned IT-supported knowledge management systems. The combination of organisational methods and software functions can resolve the identified knowledge problems in the PERI. The described procedure model integrates both long-term methodological experience in the fields of reference modelling, process modelling, and building of conceptual frameworks and practical experience in the domain of public education and research institutions.
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